4-Day Hanoi Halong Itinerary for Northern Vietnam

1. Payment by Credit Card

We accept major Debit/Credit cards including Visa, MasterCard, and American Express. Please contact our travel consultants to receive a secure SSL online payment link.

Note:

• A 3% convenience fee applies to payments made via Visa/MasterCard (Credit/Debit).

• A 4.5% convenience fee applies for American Express payments.

• These fees are imposed by international banks and are not included in our tour quotations. We do not earn or conceal these charges.

To ensure transparency and mutual commitment, please carefully review our payment policies:

• Credit Card Fees:
  A 3% processing fee applies to credit card payments. This fee is waived for deposits. Final payments over $200 paid by card will incur the fee.

• Deposit Requirements:
  A deposit of 10–20% of the total tour cost is required (based on specific tour conditions). You will receive confirmation documents within 24 hours of deposit receipt. Deposits are not subject to processing fees.

• Final Payment:
  Full payment must be completed at least 2 days prior to arrival in Vietnam. Payment upon arrival is allowed only by prior written agreement.

• Cancellation & Refund Policy:
  Cancellation fees are subject to each supplier’s policy. Please refer to the “Rates & Availability” section of your specific tour/cruise for full details.
  In cases of force majeure (e.g. natural disasters, pandemics), refunds (partial or full) may be granted depending on the situation.

2. Cancellation by Customers

You may cancel your booking at any time by notifying us in writing. Cancellation will take effect from the date we receive written notice. Please note:

• Deposits are non-refundable once paid.

• The following cancellation policy applies:

  • Free cancellation with full refund if made more than 2 days before the tour start date.

  • Cancellations within 2 days of departure are subject to supplier penalties.

We strongly recommend purchasing comprehensive travel insurance that includes cancellation coverage.

3. Children Policy

Child pricing applies when sharing a twin/double cabin with two adults:

• Infants (under 4 years): Free of charge (except for domestic airfare).

• Children 4–9 years old:

  • Without extra bed: 50% of adult rate.

  • With extra bed: 75% of adult rate.

  • Twin share: 90% of adult rate.

4. Passport Requirements

A valid passport is mandatory for all travel. In most cases, your passport should be valid for at least 6 months beyond the date of entry and contain at least two blank pages. Check with your respective embassy or consulate for specific requirements.

5. Visa Requirements

Visas may be required depending on your nationality and destination. These can often be obtained in advance or upon arrival. Contact your travel consultant or embassy/consulate for the most current visa information.

6. Travel Insurance

We strongly recommend purchasing travel insurance in your home country before departure.
Neither Vietnam Marvel Travel, our agents, nor partners are liable for loss, damage, or theft of personal belongings, or for any injuries not caused by our direct negligence.

7. Health & Safety

Your safety is our top priority. We work only with providers who meet our health and safety standards. Guests are encouraged to follow safety instructions at all times.

Please note that Vietnam Marvel Travel is not liable for illness, injury, or death during your trip unless due to our proven negligence. Uninsured losses of property are not our responsibility.

8. Accommodation

Triple rooms are typically double/twin rooms with an extra rollaway bed, and space may be limited. Please inform travelers accordingly.

• Single supplements and extra bed rates are listed in our tariff.

• Room preferences (e.g., smoking/non-smoking, interconnecting, king-size beds) are subject to hotel availability and cannot be guaranteed in advance.

9. Complaints & Customer Service

Our Customer Care Team is available to assist with any service issues during your tour. We view feedback as essential for service improvement. Please report any concerns immediately to our local representative or travel consultant.

If unresolved, submit a written complaint within 14 days of tour completion. Delayed submissions may affect our ability to investigate and respond effectively.

10. Liability Disclaimer

We act solely as an intermediary between travelers and service providers (airlines, hotels, tour operators, etc.). We reserve the right to modify tours and schedules without notice based on operational conditions.

All services are subject to the terms and conditions of the relevant service providers.

By booking with Vietnam Marvel Travel, you acknowledge and accept these terms.

11. Force Majeure

Neither party shall be held liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
Acts of God, natural disasters, strikes, war, civil unrest, or vendor bankruptcy.

Contact & More Information

For further details or assistance, please visit:
👉 Vietnam Marvel Travel – Your trusted partner for unforgettable journeys.